Contact and support

Email [email protected] or use the form. We aim to reply within a few business days. Signed-in users can also open a ticket from Account, under Support.

For a refund, write within 7 days and include the account email, the date, the amount, and what failed. Refunds are only for a failure on our side, such as an outage, a double charge, or a delivery we did not make. Marketplace orders follow the escrow and dispute process. Read the Refund Policy and the Marketplace Rules.

The policies linked from this site are drafts. A lawyer should review them before you rely on them.