This is a plain-language draft. A lawyer should review it before you rely on it.

Refund Policy

Last updated 13 October 2026. Read this before you pay for a plan, a credit pack, or a marketplace listing.

The usual answer is no

Fortnite Sniper does not offer refunds for change of mind, unused checks, a name that was taken before you could claim it, or an alert that arrived after someone else renamed. A check or an alert is information. It does not reserve a display name and it is not a promise that Epic will accept a rename.

When we will refund

We refund when the failure is on our side. Examples:

A service outage on Fortnite Sniper that stopped you from receiving the thing you paid us for.
A double charge for the same plan, pack, or listing.
A delivery we failed to make, such as credits or a plan that never appeared on the account after a successful payment.

We do not refund because Epic limited lookups, because a watched name stayed taken, or because you lost a name to another player.

Marketplace purchases

Marketplace payments follow the escrow and dispute process, not an automatic refund button. The payment stays held until you confirm delivery or the hold timer ends. If the seller does not deliver, open a dispute from the order page while the order is still held or marked delivered. An admin can record a refund decision. That decision is separate from a plan or credit-pack refund. Sellers do not get a payout for an order that is refunded. See the Marketplace Rules.

How to ask, and the 7-day window

Ask within 7 days of the charge, or within 7 days of the failed delivery, whichever is later. After that window we can close the request except where the law requires more time.

Sign in and open Support, or email [email protected].
Include the account email, the date, the amount, and the charge or order id if you have it.
Say what failed: outage, double charge, or a delivery we did not make. For a marketplace order, include the order link and whether you opened a dispute.

We reply to the email on the account. If we approve a refund, we send it back through the original payment method. The processor’s timing applies. Credits or plan time that we refund are removed from the account.

Contact

Refund questions go to Support.